SaaS Renewal Representative

Job Summary

Proactively managing a portfolio of SaaS and Hybrid SaaS renewals, the full-time SaaS Renewal Representative will engage customers, execute renewals, and identify upsell opportunities while working remotely on a one-year fixed-term contract.

Key responsibilities

• Drive on-time renewals and expansion for a portfolio of SaaS and Hybrid SaaS customers
• Engage customers to present renewal and multi-year subscription options, while identifying upsell and cross-sell opportunities
• Maintain accurate pipeline and forecasting data in Salesforce, collaborating with cross-functional teams to resolve issues and ensure customer satisfaction

Required qualifications

• 4-6 years of experience in renewals, inside sales, or a related customer-facing sales role
• Proficiency in both German and English at C1/C2 level, with strong communication skills
• Experience using Salesforce CRM and sales enablement tools
• Familiarity with SaaS and subscription-based sales motions, forecasting, and pipeline management
• Results-driven mindset with proven ability to manage multiple opportunities simultaneously