SaaS Renewals Senior Manager

Job Summary

Owning the full renewal lifecycle, the full-time SaaS Renewals Senior Manager will manage client outreach, risk assessment, and negotiations while building scalable processes and frameworks in a remote environment.

Key Responsibilities

• Manage the full renewal lifecycle for all accounts, including outreach, risk triage, negotiation, and close
• Develop and implement a data-driven renewal strategy for each account, focusing on customer health and usage trends
• Build the renewals playbook from scratch, establishing outreach cadences, negotiation guidelines, and engagement models

Required Qualifications

• 7+ years of experience in SaaS renewals, customer success, or commercial account management with proven GRR/NRR target achievement
• Experience building a renewals function from the ground up, including creating playbooks
• Strong commercial negotiation skills, comfortable leading high-stakes conversations with executives
• Proficiency in CRM systems, particularly HubSpot, with analytical capabilities for forecasting and performance presentation
• Ability to operate cross-functionally and influence without direct authority, with readiness to manage a small team