SaaS Support Specialist

Job Summary

A company is looking for a SaaS Support Specialist II.

Key Responsibilities

• Provide direct, professional customer interaction by responding to incoming service requests and prioritizing urgency
• Offer phone and email support to clients while monitoring and driving support requests to completion
• Assist in producing and revising documentation and training materials for end customers and internal teams

Required Qualifications

• U.S. citizenship is required
• High school diploma or GED with a minimum of 2 years of professional experience in a customer-facing role
• Proficiency in advanced Excel features, including data analysis, functions, and formulas
• Self-starter with the ability to work independently
• Ability to prioritize issues based on customer needs and internal objectives