SaaS Support Specialist

Job Summary

A company is looking for a SaaS Support Specialist responsible for providing first-level support to external customers.

Key Responsibilities

• Provide remote software support for new and existing agency and carrier customers
• Create and update technical support materials on the company support website
• Gather customer feedback and translate it into actionable software enhancement requests

Required Qualifications

• Proven software support experience
• Technical documentation experience
• Ability to multi-task and prioritize effectively
• Ability to adapt to changing work situations
• A quiet home workspace with fast, reliable internet