SaaS Support Specialist
Job Summary
A company is looking for a SaaS Support Specialist.
Key Responsibilities
- Provide remote software support for new and existing agency and carrier customers
- Create and update technical support materials on the company support website
- Gather customer feedback and translate it into actionable software enhancement requests
Required Qualifications
- Proven software support experience
- Technical proficiency with supporting web-based applications on Windows and MacOS
- Technical documentation experience
- Ability to multi-task, prioritize, and manage time effectively
- A quiet work space with fast, reliable internet
COMPLETE JOB DESCRIPTION
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Company Overview
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