Safety and Support Director

Job Summary

Safety and Support Director, oversees the Safety and Support functions in a full-time, salaried role, leading policy, moderation, operations, and user protection initiatives while fostering a safety-first culture.

Key Responsibilities

• Lead and manage Safety and Support teams, ensuring high-quality coverage and performance
• Review and update safety policies and moderation frameworks based on evolving risks and user feedback
• Develop scalable processes to enhance efficiency and manage the function's budget effectively

Required Qualifications

• 3+ years of leadership experience in Trust & Safety/Support
• 5+ years of online moderation experience managing risk and policy
• Strong understanding of online safety risks and moderation frameworks
• Experience with AI, automations, and support workflow optimization
• Proven ability to lead cross-functional teams and drive alignment among stakeholders