Safety Support Specialist

Job Summary

To support a growing initiative in digital education safety, the temporary Safety Support Specialist will manage incoming Beacon alerts, escalate issues to school officials, and contribute to support resources while working remotely from September through May 2027, with potential for extension or permanent placement.

Key responsibilities

• Review Beacon alerts and escalate to school administrators to ensure appropriate actions are taken
• Identify and escalate new issues and trends, contributing to solution development for sensitive problems
• Participate in team-building projects and support overall Technical Support tickets as needed

Required qualifications

• 1+ year in a support role or customer-facing position, preferably in Trust & Safety or school-based roles
• 1+ year in a white glove customer service position
• Experience with Zendesk and handling support tickets and phone calls
• High emotional intelligence and ability to manage sensitive information calmly
• College degree preferred; proficiency in a non-English language is a plus