Sage 100 ERP Support Supervisor

Job Summary

A company is looking for a Supervisor for Sage 100 ERP Support.

Key Responsibilities

• Oversee helpdesk activities and expedite ticket resolution
• Respond to client inquiries and guide users through diagnostic procedures
• Develop and manage a support knowledge database and customer support sections of the company website

Required Qualifications

• Bachelor's degree in computer science, information technology, or equivalent
• At least 2 years of experience in a customer service capacity
• Minimum of 1 year of experience supervising support staff
• Hands-on technical expertise with Sage 100 ERP
• Working knowledge of Microsoft Excel, Word, and Outlook