Sage Intacct Support Specialist

Job Summary

A company is looking for a Sage Intacct Customer Support Senior Associate.

Key Responsibilities

• Review, assign, and take ownership of customer support tickets, responding promptly to customers
• Determine actions for case tickets, test solutions, and escalate unresolved issues as necessary
• Support team development and maintain communication throughout the issue resolution process

Required Qualifications

• Bachelor's degree in business administration, accounting, MIS, or equivalent experience
• Three (3)+ years of experience in accounting or finance, preferably with ERP systems or software technical support
• Proficiency in Microsoft Suite
• Eligibility to work in the U.S. without sponsorship