Sage Intacct Support Specialist

Job Summary

Providing functional support and troubleshooting for Sage Intacct users, the full-time remote Sage Intacct Support Specialist will diagnose application issues, guide clients through workflows, and deliver training to enhance user proficiency.

Key Responsibilities

• Provide functional support and troubleshooting for core Sage Intacct modules, including GL, AP, AR, Cash Management, and Purchasing
• Diagnose and resolve configuration errors, workflow disruptions, and other break/fix issues
• Deliver one-on-one and small-group training on Sage Intacct workflows, best practices, and system navigation

Required Qualifications

• Minimum of 2 years' experience with Sage Intacct, ideally in a support or consulting capacity
• Strong grasp of core accounting principles and financial processes
• Proven ability to troubleshoot application issues and resolve client concerns effectively
• Exceptional communication and presentation skills, with the ability to explain technical concepts to non-technical users
• Experience facilitating remote training sessions and developing user-facing documentation