SailPoint IAM Operations Associate
Job Summary
Acting as the technical escalation point for complex SailPoint incidents, the full-time SailPoint IAM Operations Senior Associate L3 will lead troubleshooting efforts, manage application onboarding, and drive service improvement initiatives in a remote setting.
Key responsibilities
- Lead end-to-end troubleshooting across SailPoint and related systems, ensuring timely resolution of incidents and service requests
- Design and implement advanced rules, workflows, and API integrations while managing application onboarding and change activities
- Coordinate with clients and technical teams to restore service and resolve product defects, while driving automation and service improvement initiatives
Required qualifications
- Deep hands-on experience with SailPoint Identity IQ and/or Identity Security Cloud in complex enterprise environments
- Proficiency in Java/Bean Shell, XML/JSON, SQL, and REST APIs
- Experience in managing Severity 1 and Severity 2 incidents, including root-cause analysis and corrective actions
- Strong knowledge of identity lifecycle management, access requests, and application onboarding processes
- Preferred certifications in SailPoint Identity Now and/or SailPoint Identity IQ
Complete Job Description
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