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Sailpoint Support Engineer
Job Summary
A company is looking for a Sailpoint Support Engineer to provide technical support and enhance IAM solutions.
Key Responsibilities
- Provide real-time resolution on a wide range of customer issues
- Perform problem management and troubleshoot major incidents
- Document knowledge management materials and enhance customer requirements
Required Qualifications
- 2 - 5 years of L2 support experience
- 2 - 5 years of experience with Sailpoint IIQ or Identity Now
- Knowledge of IAM components such as Identity Governance and Access Management
- 2+ years of experience in information technology
- Familiarity with source control and support tools like ServiceNow and IIQ
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COMPLETE JOB DESCRIPTION
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