Sales Account Manager

Job Summary

To support a growing portfolio of enterprise clients, the full-time Sales Account Manager will lead complex renewals, drive customer retention and growth, and collaborate with executive stakeholders in a remote environment.

Key responsibilities

• Lead the renewal strategy for a portfolio of customers, focusing on protecting and growing recurring revenue
• Build trusted relationships with executive stakeholders to guide loyalty and marketing strategies
• Identify and close upsell opportunities within existing accounts while collaborating cross-functionally to enhance customer experiences

Required qualifications

• 3-5 years of experience in renewals, strategic account management, or customer growth within a SaaS environment
• Proven success in leading complex, high-value renewals and expansion opportunities
• Strong executive presence with the ability to negotiate with VP and C-level stakeholders
• Experience leveraging CRM tools and customer insights to inform account strategy
• Background in restaurant technology, hospitality, loyalty, marketing, or related customer engagement platforms is a plus