Sales Account Manager

Job Summary

To support a leading restaurant loyalty and marketing platform, the full-time Sales Account Manager will own and expand relationships within major customer accounts, lead complex enterprise renewals, and identify growth opportunities while working remotely.

Key responsibilities

• Lead the end-to-end renewal strategy for a portfolio of customers, ensuring retention and revenue growth
• Build trusted relationships with executive stakeholders and guide renewal conversations aligned with business goals
• Identify and close upsell opportunities within existing accounts by collaborating with cross-functional teams

Required qualifications

• 3-5 years of experience in renewals, strategic account management, or customer growth within a SaaS environment
• Experience in restaurant, hospitality, or QSR software or technology, with a focus on loyalty and marketing platforms
• Proven success in leading complex, high-value renewals and expansion opportunities
• Strong executive presence with the ability to negotiate with VP and C-level stakeholders
• Data-driven mindset with experience using CRM tools to inform account strategy