Sales and Retention Manager

Job Summary

A company is looking for a Sales and Retention Manager to oversee a team focused on client retention and revenue recovery.

Key Responsibilities

• Monitor team KPIs, identify gaps, and implement action plans to achieve targets
• Lead and develop the retention team through training and performance reviews
• Handle escalated customer cases and report on retention performance to leadership

Required Qualifications

• Over 3 years of experience in B2C sales, retention, or client-facing roles
• Proven track record of closing deals and recovering high-risk clients
• At least 2 years of recent experience managing small teams
• Fluent in English (C1+)
• Highly organized and motivated by results