Sales Contact Centre Team Leader
Job Summary
Leading a team of Solutions Advisors, the full-time Sales Contact Centre Team Leader will manage performance and coaching in a fully remote environment, driving operational excellence and team development while achieving commercial targets.
Key Responsibilities
- Lead, motivate, and develop Advisors to meet commercial and quality KPIs through structured coaching and feedback
- Analyze performance data to identify trends and optimize team output, ensuring adherence to compliance standards
- Oversee daily workflows and support the onboarding of new Advisors, fostering a high-energy and accountable culture
Required Qualifications
- Proven experience leading a high-performing outbound or consultative sales/contact centre team
- Deep understanding of sales psychology and motivational leadership
- Strong analytical skills with the ability to interpret data and drive performance improvements
- Experience in performance management and behavioral coaching
- Resilient and adaptable in a fast-paced, evolving environment
Complete Job Description
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