Sales Development Representative

Job Summary

To support customer retention and business growth, the full-time Sales Development Representative will manage annual maintenance renewals, engage with existing customers, and generate new business opportunities through targeted outreach, working remotely or onsite in Columbus, Ohio, or Irvine, California.

Key responsibilities

• Own and manage the annual maintenance renewal process for assigned customer accounts
• Conduct outbound prospecting to generate qualified new business opportunities and follow up with inbound leads
• Collaborate with Sales leadership to develop retention strategies and support upsell and cross-sell opportunities

Required qualifications

• 0-3 years of experience in sales, customer success, account management, or a customer-facing role
• Familiarity with CRM systems such as Salesforce
• Ability to identify customer needs and recognize opportunities for account growth
• Self-motivated and eager to learn sales strategies and account management best practices
• Comfortable working in a fast-paced, metrics-driven environment