Sales Director

Job Summary

Leading the strategy and execution of sales initiatives, the full-time Sales Director will drive revenue growth through agent-led sales and integrate sales behaviors into the customer service experience while collaborating with various departments in a remote capacity.

Key responsibilities

• Own end-to-end sales performance across BPO partners, including goal setting and performance reviews
• Develop and implement annual sales strategy aligned with customer experience, revenue, and loyalty objectives
• Partner with BPO leaders to coach and monitor front-line sales execution and conversion quality

Required qualifications

• 8-10+ years of progressive leadership experience in sales management within a contact center or BPO environment
• Proven record of leading multi-site or outsourced teams to exceed revenue and conversion goals
• Strong analytical skills with the ability to translate performance data into actionable plans
• Deep understanding of sales enablement tools, CRM systems, and agent incentive structures
• Experience in luxury retail, hospitality, or high-touch customer environments strongly preferred