Sales Engineer

Job Summary

To support the Presales team, the full-time remote Sales Engineer will lead discovery calls, deliver impactful demos, and craft innovative responses to RFIs and RFPs, acting as a trusted advisor in customer service automation solutions.

Key responsibilities

• Own discovery calls and technical deep dives to identify customer pain points and opportunities
• Deliver customized demos and presentations that highlight exceptional customer experience
• Design and execute proof-of-value projects to demonstrate real-world value and accelerate deal velocity

Required qualifications

• 7+ years in solutions engineering, pre-sales, or sales architecture roles
• 5+ years of contact center experience with familiarity in the CCaaS landscape
• Strong JavaScript programming and scripting skills
• Experience with conversational AI, chatbots, or low-code automation platforms
• Bachelor's degree in a related technology field; MBA preferred