Sales Operations Manager

Job Summary

A company is looking for a Manager, Sales Operations.

Key Responsibilities

• Manage and train a team of Business Partner Advisors, ensuring team alignment and performance reviews
• Supervise processes to enhance productivity and resolve installer escalated inquiries for improved customer satisfaction
• Monitor customer feedback and implement strategies to enhance service quality and oversee partner complaint management

Required Qualifications

• Bachelor's degree in business administration, economics, or related fields
• 6 to 10+ years of experience in Sales Operations, Customer Service Operations, or related roles
• Demonstrated understanding of business processes and technology to drive efficiency
• Advanced experience with CRM software and Microsoft Office
• Proficiency in analyzing budgets and preparing financial reports