Sales Operations Manager

Job Summary

A company is looking for a Manager, Sales & Customer Experience Operations.

Key Responsibilities

• Own the operational infrastructure of the sales process and manage sales automation workflows
• Design and maintain customer onboarding workflows and manage renewal and expansion processes
• Partner with leadership to design compensation plans and maintain performance reporting dashboards

Required Qualifications

• 6+ years of experience in Sales Operations, Revenue Operations, or Customer Success Operations
• Expertise in HubSpot with advanced CRM administration experience
• Hands-on experience building AI-powered workflows using tools like Clay or Claude
• Strong analytics capability with proficiency in BI tools like Metabase or Mixpanel
• Proven ability to design customer health scoring and renewal workflows in a SaaS environment