Sales Operations Specialist

Job Summary

Owning the customer lifecycle end-to-end, the full-time remote Sales Operations Specialist will evaluate new leads, onboard customers, and manage operational and risk tasks while collaborating with various teams within the organization.

Key responsibilities

• Independently manage incoming customer queries and disputes, ensuring a smooth onboarding process
• Run the full sales cycle and oversee marketing efforts to track campaign and pipeline performance
• Implement and refine strategies to manage risk throughout the sales lifecycle while contributing to the product roadmap

Required qualifications

• 3+ years in a client-facing role in sales, account management, or customer support, preferably in fintech/payments
• 1-2 years of marketing or growth experience, including campaign management and CRM-driven outreach
• Proven track record of closing and managing a high volume of client relationships
• Strong analytical skills with experience in CRM and analytics tools
• Ability to work overlapping hours with US timezones