Sales Order Support Specialist
Job Summary
Supporting call center operations, the full-time Sales Order Support Specialist will manage customer rapport and issue resolution, utilizing sales and order entry systems to enhance the overall customer experience while working remotely.
Key responsibilities:
- Establish rapport with customers to minimize repeat contacts and ensure understanding of their concerns
- Communicate effectively with internal and external customers, taking ownership of issues and providing clear solutions
- Support order entry and sales for call center agents, utilizing systems like CSG and XOE for efficient processing
Required qualifications:
- High School Diploma or GED
- 7-10 years of relevant work experience
- Experience in sales and order entry systems
- Ability to handle escalated customer scenarios effectively
- Proven track record of building internal and external partnerships for issue resolution
Complete Job Description
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