Sales Quality Assurance Manager

Job Summary

A company is looking for a Sales Quality Assurance Manager to establish and lead the Quality Assurance function across U.S.-based Sales, Account Management, and Vendor Support teams.

Key Responsibilities:

• Design and implement a scalable QA framework across Sales, Account Management, and Vendor Support
• Lead a QA Specialist and potentially scale the team as the program matures
• Audit customer interactions for compliance and methodology adherence, providing actionable insights

Required Qualifications:

• 5+ years of experience in Quality Assurance within a sales, support, or service environment
• 2+ years of people management experience, including hiring and performance management
• Proven track record of building QA programs from the ground up
• Strong knowledge of sales methodologies and customer experience best practices
• Deep familiarity with Gong and Salesforce; strong data analysis skills required