Sales Quality Audit Representative

Job Summary

To support quality assurance efforts in the insurance industry, the full-time Sales Quality Audit Representative will conduct audits, provide feedback to reduce compliance risk, and ensure proper resource usage by agents while working remotely.

Key responsibilities

• Conduct audits and provide feedback to reduce compliance risk
• Demonstrate understanding of applicable Quality guidelines and adhere to established processes
• Ensure appropriate usage of available resources by agents to respond to callers

Required qualifications

• High School Diploma or equivalent
• Minimum of 2 years of experience in quality audits or quality assurance reviews
• Minimum of 2 years of experience in customer service call auditing or call quality monitoring
• Bilingual in English and Spanish
• Experience in a fast-paced office environment