Sales Retention Representative

Job Summary

Motivated sales professionals will find a remote, full-time opportunity as a Sales Retention Representative, responsible for managing ARC cases, providing excellent customer experiences, and overcoming objections to retain prospective customers in the sales pipeline.

Key responsibilities

• Resolving ARC cases and managing a pipeline of customers efficiently
• Handling inbound and outbound calls to provide a high-quality experience for in-process customers
• Educating customers about Sunrun's solar process and re-engaging unresponsive prospects

Required qualifications

• High School Diploma or equivalent
• Minimum of 1 year of experience in a related field, preferably in retention or sales
• At least six months of experience in a call center environment
• Proficiency with email, Google Suite, and CRM tools (Salesforce preferred)
• Ability to work flexible hours, including weekends and holidays