Sales Solutions Analyst

Job Summary

Investigating complex sales-related complaints, the full-time remote Sales Solutions Analyst will manage a caseload, assist in training new analysts, and ensure compliance with CMS and internal standards.

Key responsibilities

• Research and investigate sales-related complaints, documenting findings and resolutions
• Train new Lead Analysts on departmental processes and assist in managing the Sales Development Action Program
• Communicate with internal and external stakeholders to resolve member issues and ensure compliance with regulatory guidelines

Required qualifications

• High School Diploma required; BA/BS or equivalent work experience preferred
• 6+ years of experience in Medicare Advantage and 5+ years in regulatory/compliance or MAPD Sales
• Knowledge of CMS and HealthSpring compliance policies and procedures
• Strong organizational skills and ability to work independently in a matrixed environment
• Proficiency with analytical tools and excellent communication skills