Sales Support Coordinator

Job Summary

Supporting post-sales activities in a full-time remote capacity, the Sales Support Coordinator will manage order changes, resolve fulfillment issues, and ensure timely communication with customers and internal teams.

Key Responsibilities

• Process order modifications, investigate shipping and pricing issues, and coordinate with various internal teams for resolution
• Serve as the primary contact for post-order inquiries, providing updates on order status and assisting with escalations for urgent matters
• Monitor order progress, validate shipping documentation, and support warranty claim processes while maintaining accurate records

Required Qualifications

• High School Diploma or GED
• 2+ years of experience in customer service, order management, post-sales support, or supply chain operations
• Proficiency with ERP systems, preferably SAP
• Strong problem-solving skills and ability to manage complex issues
• High attention to detail with strong organizational abilities