Sales Support Coordinator
Job Summary
Supporting post-sales activities, the full-time remote Sales Support Coordinator will manage order changes, resolve fulfillment issues, and ensure clear communication between customers and internal teams throughout the delivery and invoicing process.
Key Responsibilities
- Process order modifications and resolve shipping or pricing issues in the ERP system
- Serve as the primary contact for order status and delivery inquiries, providing timely updates to sales representatives and customers
- Monitor order progress and collaborate with logistics teams to ensure on-time delivery and compliance with documentation standards
Required Qualifications
- High School Diploma or GED
- 2+ years of experience in customer service, order management, or post-sales support
- Proficiency with ERP systems, particularly SAP
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Ability to professionally manage customer expectations and communications
Complete Job Description
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