Sales Support Specialist

Job Summary

To support the US Operations team, the full-time Sales Support Specialist will manage customer relationships and process sales orders remotely, ensuring accurate order entry and timely communication with internal and external stakeholders.

Key responsibilities:

• Provide timely customer and internal inquiry responses via email and phone, maintaining positive business relationships
• Process and review customer purchase orders for accuracy, including sales orders and return authorizations
• Coordinate with logistics partners to manage shipment details and resolve any order-related issues

Required qualifications:

• 2+ years of experience in customer service, sales administration, order entry, or a related field
• Intermediate proficiency in Microsoft Office, including Word, Excel, Outlook, Teams, and OneNote
• Experience with NetSuite or a similar ERP platform is preferred
• Professional knowledge of audio products or exposure to the music industry is a plus