Sales Support Supervisor

Job Summary

Leading a remote team, the full-time Inside Sales Support Supervisor will manage day-to-day operations of a contact center, ensuring quality customer interactions and team performance while driving engagement and achieving departmental goals.

Key Responsibilities:

• Organizes and supervises daily contact center operations to meet key performance goals and ensure quality service
• Provides training, coaching, and performance management for team members to enhance team effectiveness
• Analyzes departmental results, identifies operational improvements, and resolves escalated customer issues

Required Qualifications:

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Working knowledge of Microsoft Office Suite
• 1+ year of previous leadership experience
• High school diploma and/or GED