Salesforce Admin Manager

Job Summary

Leading the operational support and implementation of the University's Enterprise CRM Solutions, the full-time salaried Salesforce Admin Manager will manage a team of analysts, oversee project management tasks, and ensure effective alignment of technology with business strategies across various departments in a remote environment.

Key responsibilities

• Provide leadership to the Enterprise CRM analyst team, setting goals and mentoring staff while ensuring accountability
• Manage CRM department projects, prioritizing assignments, facilitating user acceptance testing, and communicating project status to stakeholders
• Oversee the analysis and documentation of client business requirements, making recommendations for process improvements and coordinating planning sessions

Required qualifications

• Bachelor's degree in a related field or equivalent work experience
• Five or more years of relevant technical and business work experience
• Three or more years of higher education experience
• Salesforce Admin I Certification
• Expert level experience with Excel