Salesforce Administrator

Job Summary

A company is looking for a Salesforce Administrator to assist with CRM programming and design functions.

Key Responsibilities

• Maintain the CRM system, including updates, enhancements, and user support
• Provide guidance and training for users on system configuration and functionality
• Evaluate and recommend improvements to best practices in CRM processes and standards

Required Qualifications

• Bachelor's degree and 5+ years of experience as a Salesforce Administrator or similar role
• Certification in Salesforce Administration, Service Cloud, and Business Analysis is a plus
• Hands-on experience with CRM implementation, administration, and optimization
• Proficient understanding of CRM fundamentals and advanced features
• Experience in contact center CRM integrations and database management