Salesforce Administrator

Job Summary

Supporting the Veterans Crisis Line in a part-time remote capacity, the Salesforce Administrator will maintain and optimize Salesforce environments, ensuring system stability and usability for frontline agents providing critical services to Veterans in crisis.

Key responsibilities

• Administer and maintain Salesforce environments, managing users, profiles, roles, and access controls
• Execute data operations and troubleshoot user requests to ensure system functionality and compliance
• Collaborate with Business Owners and cross-functional teams to validate configurations and support incident resolution

Required qualifications

• Bachelor's degree in computer science, engineering, or a related technical discipline, or equivalent work experience
• 3+ years of experience in a customer service role, preferably in a complex global organization
• Salesforce Admin Certification
• Experience with regression testing and familiarity with Agile project management
• Ability to obtain public trust clearance and reliable internet service for effective telecommuting