Salesforce Administrator

Job Summary

Working remotely for an initial 8-month contract, the Senior Functional Analyst will support Insulet's Commercial functions through CRM administrative tasks, business process analysis, and solution implementation, while also managing escalated help desk tickets and developing training materials.

Key responsibilities

• Perform business and systems analysis to define requirements and recommend process improvements
• Create reports and dashboards in Salesforce.com and develop training materials for business users
• Provide IT support as a Salesforce.com Admin, troubleshooting complex issues and maintaining documentation

Required qualifications

• Salesforce.com Admin Certification preferred
• 10 years of experience in a Salesforce Administrator role with business analysis skills
• Bachelor's degree in Computer Science is a plus
• Proficient in Salesforce.com reporting and dashboard creation
• Experience in a Commercial organization, preferably in the pharma or medical device industry