Salesforce Administrator

Job Summary

Working remotely on an 8-month contract with the possibility of extension, the Salesforce Business Administrator will support commercial functions through CRM administrative tasks, business process analysis, and the implementation of solutions while managing escalated help desk tickets.

Key responsibilities:

• Perform business and systems analysis, gathering requirements from users to define business needs
• Create reports in Salesforce.com and develop training materials to enhance user adoption of systems
• Assist in evaluating App Exchange tools and provide IT support as a Salesforce.com Admin for commercial users

Required qualifications:

• Salesforce.com Admin Certification is preferred
• 10 years of experience in a Salesforce Administrator role with business analysis skills
• Proficient in Salesforce.com reporting and dashboards
• Bachelor's degree in Computer Science is a plus
• Experience in a Commercial organization, preferably in regulated industries like pharma or medical devices