Salesforce Administrator

Job Summary

Owning the systems that drive customer support operations, the full-time Salesforce Administrator will manage Salesforce Service Cloud configuration, oversee telephony and contact center systems, and deliver insights from support data in a 100% remote role.

Key responsibilities

• Manage Salesforce Service Cloud configurations, including objects, fields, and permissions
• Support integrations between Salesforce and other tools while maintaining data hygiene
• Own the telephony and contact center roadmap, coordinating improvements and vendor relationships

Required qualifications

• 2+ years of hands-on Salesforce administration experience, preferably with Service Cloud
• Experience with contact center or telephony platforms such as Amazon Connect or Twilio Flex
• Ability to build reports and dashboards in Salesforce or similar BI tools
• Strong cross-functional communication skills and comfort managing multiple workstreams
• Bonus: Salesforce Administrator certification and experience in fintech or regulated industries