Salesforce Administrator

Job Summary

Supporting the CRM migration to Agentforce for Nonprofits, the full-time Salesforce Administrator will manage data integrity, user training, and system governance while collaborating with various stakeholders in a hybrid role based in San Francisco, CA, or remotely within the contiguous US.

Key responsibilities

• Manage permissions, security, and data model integrity for a Salesforce organization supporting over 100 users, ensuring data hygiene and quality
• Design and deliver user training and documentation, fostering a self-service reporting culture and addressing user support needs
• Build and maintain reports and dashboards for visibility into fundraising activities, while scoping and prioritizing system enhancements

Required qualifications

• 5+ years of Salesforce experience, including 3+ years as an administrator for a complex organization with 100+ users
• Solid understanding of Salesforce fundamentals, with a preference for Salesforce Administrator certification
• Experience with nonprofit or fundraising CRM systems and complex data models
• Demonstrated ability to translate business needs into system changes, including requirements gathering and documentation
• Collaborative approach to facilitate discussions and build alignment among diverse stakeholders