Salesforce Administrator
Job Summary
To enhance customer support efficiency, the remote Salesforce Administrator will manage and optimize Salesforce Service Cloud solutions, streamline workflows, and collaborate with cross-functional teams while working on a contractor basis within Latin America.
Key responsibilities
- Craft and execute strategies to automate customer support workflows and improve resolution times
- Collaborate with engineering, product, and customer support teams to implement Salesforce Service Cloud solutions
- Lead the design and management of complex screen flows and Omni-Channel configurations to boost operational efficiency
Required qualifications
- 3+ years of hands-on experience as a Salesforce Administrator with a focus on Service Cloud
- Expertise in case management and building complex screen flows for customer support processes
- Familiarity with Salesforce Omni-Channel and OmniStudio; experience with AWS Connect telephony integration is a plus
- Ability to collaborate effectively with cross-functional teams to drive results
Complete Job Description
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