Salesforce Administrator Certification Required

Job Summary

A company is looking for a Salesforce Administrator who will provide day-to-day support for Salesforce users and manage updates within Sales Cloud, Service Cloud, and CPQ.

Key Responsibilities

• Provide day-to-day support for Salesforce users, troubleshooting and resolving incidents and service requests
• Monitor, triage, and manage support tickets in accordance with SLA timelines
• Configure minor updates and perform administrative tasks based on end-user needs

Required Qualifications

• Hands-on experience administering Salesforce solutions, specifically Sales Cloud, Service Cloud, and CPQ
• Salesforce Administrator certification is required; additional certifications are a plus
• Experience with support ticketing tools like Jira or ServiceNow
• Proficiency in basic Salesforce configuration, including reports, dashboards, and workflows
• Familiarity with change management and deployment processes