Salesforce Application Analyst

Job Summary

A company is looking for an Application Analyst specializing in Salesforce to provide support for Salesforce users and processes.

Key Responsibilities

• Provide Tier 1 help desk support and triage support tickets
• Monitor and respond to user requests, escalating issues as necessary
• Create and maintain documentation for end users on application processes

Required Qualifications

• 1-3 years of customer and/or application support experience in a technical environment
• 1-2 years of general systems experience
• Associate degree in a technology-focused field is preferred
• Familiarity with Salesforce or other CRM systems is a plus
• Experience with ITSM tools or project management software is advantageous