Salesforce Application Support Analyst
Job Summary
Providing production support for core enterprise applications, the full-time Level II Salesforce Application Support Analyst will manage incidents and service requests through an ITSM platform, ensuring system stability and compliance with SLAs in a hybrid work environment.
Key responsibilities
- Collaborate with onshore and offshore teams to manage support activities and resolve incidents
- Perform intake, triage, and troubleshooting of user-reported issues, escalating complex problems as necessary
- Maintain accurate documentation of incidents and system performance metrics while supporting system changes and releases
Required qualifications
- Bachelor's degree in a technical field or equivalent experience preferred
- 3-4 years of hands-on experience in application or systems support
- Experience with ITSM tools, particularly ServiceNow
- Ability to support both remote and onsite users in environments with 100+ users
- Strong troubleshooting skills with experience in supporting enterprise applications in relevant environments
Complete Job Description
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