Salesforce Business Analyst

Job Summary

A company is looking for a Salesforce Business Analyst to join their team remotely.

Key Responsibilities

• Act as the primary liaison between business stakeholders and IT teams, translating business needs into technical requirements
• Lead discovery sessions to document business processes and translate workflows into functional specifications
• Collaborate with developers and QA teams to deliver scalable Salesforce solutions and support end-user adoption

Required Qualifications

• Salesforce Administrator Certification (active/current)
• 3+ years of hands-on experience with Salesforce, particularly Service Cloud
• Proven track record in gathering and managing complex business and system requirements
• Experience working with cross-functional teams
• Familiarity with Agile/Scrum methodologies and tools like JIRA