Salesforce Business Analyst

Job Summary

A company is looking for an Expert Salesforce Business Analyst, Remote.

Key Responsibilities

• Lead requirements gathering and documentation for Salesforce initiatives, including Customer Experience portal and Service Cloud capabilities
• Act as the subject matter expert for Salesforce enhancements, configurations, and integrations
• Support Agile ceremonies such as sprint planning, stand-ups, and retrospectives

Required Qualifications

• 6+ years of experience as a Business Analyst or Product Analyst with extensive hands-on Salesforce experience
• Proven experience gathering requirements and implementing a Salesforce Customer Experience portal and Service Cloud functionality
• Strong understanding of Salesforce architecture, standard/custom objects, flows, and platform limitations
• Skilled in Agile methodologies and backlog refinement
• Proficiency in tools such as JIRA, Confluence, Excel, and process mapping tools