Salesforce Business Analyst

Job Summary

A company is looking for an Expert Salesforce Business Analyst to join their team remotely.

Key Responsibilities

• Lead requirements gathering and documentation for Salesforce initiatives, focusing on Customer Experience portal and Service Cloud capabilities
• Act as the subject matter expert for Salesforce enhancements, configurations, and integrations
• Collaborate with stakeholders to define scope, priorities, and business challenges while translating business needs into actionable technical requirements

Required Qualifications

• 6+ years of experience as a Business Analyst or Product Analyst with extensive hands-on Salesforce experience
• Proven experience gathering requirements and implementing a Salesforce Customer Experience portal and Service Cloud functionality
• Strong understanding of Salesforce architecture, standard/custom objects, and platform limitations
• Skilled in Agile methodologies and backlog refinement
• Proficiency in tools such as JIRA, Confluence, and process mapping tools