Salesforce Business Analyst

Job Summary

A company is looking for a Salesforce Business Analyst to drive requirements, solution design, and delivery execution across their Salesforce CRM platform.

Key Responsibilities

• Lead discovery sessions with business users to understand current processes and desired future state
• Elicit, document, and validate requirements using process flows, user stories, and functional specifications
• Coordinate with internal/offshore delivery resources to clarify requirements and manage handoffs

Required Qualifications

• Bachelor's degree in a related field or equivalent professional experience
• 3-4+ years' experience as a Salesforce Business Analyst or BA/Admin hybrid
• Strong experience writing user stories and translating business needs into functional requirements
• Hands-on understanding of Salesforce capabilities, including objects, flows, and reports
• Experience working in Agile/Scrum delivery models and tools such as Confluence/JIRA