Salesforce Business Analyst

Job Summary

To support a dynamic team, the full-time Sr. Salesforce Business Analyst will lead discovery workshops, document business requirements, and manage Salesforce implementations in a hybrid or remote environment.

Key responsibilities

• Lead discovery workshops to solicit and document business requirements for Salesforce solutions
• Create and maintain comprehensive documentation, including business process maps, user stories, and functional specifications
• Collaborate with cross-functional teams in an Agile environment to ensure successful project delivery and stakeholder satisfaction

Required qualifications

• 7+ years of experience in leading business analysis and discovery workshops
• 5+ years of experience as a Salesforce Business Analyst or System Administrator
• Salesforce Admin (ADM-201) certification is required
• Experience with Salesforce Service Cloud, Omni-Channel, and Communities
• Proficient in Agile methodologies and tools such as Jira or Azure DevOps