Salesforce Business Analyst

Job Summary

Seeking a dynamic and motivated Salesforce Business Analyst, the full-time remote position will support users by providing operational assistance, managing improvement requests, and overseeing system configuration and administration.

Key responsibilities

• Provide daily support to users by resolving issues, answering system-related questions, and delivering train-the-trainer sessions as needed
• Manage improvement requests and associated priorities while ensuring the overall functionality of the Salesforce platform
• Collaborate closely with operational teams to understand business processes, objectives, and areas for system enhancement

Required qualifications

• 5 years of experience in a Salesforce Business Analyst or Salesforce Administrator role
• Experience with development in Sandbox environments and deployments to production
• Proficiency in end-to-end testing and Salesforce Data Loader
• Familiarity with Quote-to-Cash business processes
• Salesforce Administrator and Platform App Builder certifications are a plus