Salesforce Business Analyst

Job Summary

Engaging with customer stakeholders, the full-time remote Salesforce Business Analyst will define success criteria, lead requirements sessions, and develop innovative Salesforce solutions to meet client needs.

Key responsibilities

• Lead Discovery and requirements refinement sessions to uncover business, functional, and technological requirements
• Synthesize requirements into comprehensive user stories and solution design documentation
• Develop and deliver training sessions for end users on Salesforce solutions

Required qualifications

• Bachelor's degree
• Minimum of five years of professional experience
• At least one current Salesforce certification (Admin, App Builder, or Sales/Service/Community Clouds)
• Hands-on experience with declarative automation features of Salesforce
• Experience writing Epics and user stories to capture Salesforce requirements