Salesforce Business Analyst
Job Summary
Supporting a federal health organization, the fully remote Salesforce Business Analyst will design Salesforce solutions, develop complex data models, and serve as a liaison between customers and development teams.
Key responsibilities
- Design Salesforce solutions and automate business processes to meet organizational needs
- Develop and review user stories and process flows to support Salesforce solution development
- Analyze requirements-gathering processes to enhance efficiency and business outcomes
Required qualifications
- 6+ years of experience with business processes and re-engineering
- 5+ years of experience capturing requirements using the Gherkin method
- 3+ years of experience writing user stories in a system engineering or software application environment
- In-depth understanding of Salesforce, including Service Cloud and Experience Cloud
- Bachelor's degree required, along with a valid Salesforce certification
Complete Job Description
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